Cancellation Policy

Cancellation Policy

Last updated: April 2025

We understand that plans change. At Ambey Connect, we offer a straightforward cancellation process to ensure a hassle-free experience.

1. Order Cancellation by Customer

You may cancel your order under the following conditions:

• Cancellation requests must be made before the order is shipped
• To cancel, go to My Account → Orders and select “Cancel Order”, or contact us at support@ambeyconnect.com
• Once the order has been dispatched, it cannot be cancelled — you may initiate a return after delivery

2. Cancellation After Shipment

If your order has already been shipped, cancellation is not possible. In such cases:

• You may refuse delivery at the door
• Or, return the product after delivery as per our Return & Refund Policy

3. Refund on Cancellation

If your cancellation request is approved:

• For prepaid orders: A full refund will be initiated within 5–7 business days to your original payment method
• For Cash on Delivery (COD) orders: No payment was made, so no refund is applicable

4. Cancellation by Ambey Connect

We reserve the right to cancel orders in the following situations:

• Product is out of stock or unavailable
• Payment verification fails
• Suspicious or fraudulent activity is detected
• Incorrect pricing due to technical error

In such cases, you will be notified immediately and a full refund will be processed.

5. Contact Us

To request a cancellation or for any related queries, please contact us at support@ambeyconnect.com or call our customer support team during business hours.